Senior Account Manager
ABOUT SPARKLINE:
At Sparkline, we’re not interested in being ‘the smartest guy in the room’! We want to be a trusted partner, strategic asset and integral part of our client’s business. We are a small team and at our strongest when we leverage each other’s strengths. We roll up our sleeves and move at lightning pace to get the job done!
THE ROLE:
Our Senior Account Manager will manage the client engagement, contract deliverables and planning whilst delivering reports, insights and strategic guidance. We need an enthusiastic and clear communicator, an independent thinker and a customer centric individual capable of multitasking.
Partnering with the Business Development Manager you will translate the client’s requirements into a comprehensive project plan which you will own. As the client evangelist, you will provide clarity and visibility for the internal teams to ensure all milestones are understood and achieved. Using your strong client relationships you will help colleagues build effective relationships at every level within the client’s organisation to promote Sparkline’s value across their business.
THE PERSON:
As a reputable problem solver you will use your big picture ideas and effective communication skills to help the team remove roadblocks to success. Possessing knowledge and passion for the digital space, you will mentor less experienced members to help them develop their skills and drive their performance. You will be focused on driving efficiencies across all client impacting processes.
You will establish yourself as a recognised business partner with an in-depth knowledge of your client’s business. You will be able to anticipate, address and escalate client impacting issues to ensure the client and Sparkline’s management team are aware. In turn, this unique perspective will allow you to identify new areas of interest and value added opportunities to expand our relationship with the customer.
YOU WILL BRING:
- 5+ years extensive experience in key account management or customer service is essential.
- 3+ years project management experience in a consulting firm, publisher or media buying agency
- A passion for digital marketing with a solid understanding of interactive marketing channels (search, online media, website development, etc.) and brand marketing principles.
- Knowledge of the main channels of online acquisition: search engines (SEO, SEM, bid-management tools), display, email marketing, e-commerce, social media (Facebook, Twitter, YouTube, etc..) AdExchange, mobile Internet, smartphones applications or tablets, etc..
- Excellent verbal, written and visualization skills. Able to create, concise, professional documents and comfortable presenting analysis and insights to stakeholders and clients at all levels.
- Strong work ethic with the ability to adapt to the situation; flexible and nimble in terms of work planning and able to think on your feet to resolve issues.
- A capable brand ambassador for Sparkline. An energetic self-starter, excited about the opportunity to make this role their own.
- A team player with a proven track record engaging cross-functional teams to go above and beyond.
- A ‘can do’ work ethic and enthusiasm for continuous learning in the digital space.